Services
We help service businesses turn their digital channel into a real growth engine — combining strategy, execution and senior expertise across airlines, hospitality and financial services.
Our approach is independent and business-first: no platform sales, no vendor agreements. Every recommendation is grounded in your P&L, your customers and your operational reality.
What we deliver
Diagnosis & Benchmark
- Full digital channel and UX audit
- Conversion funnel and analytics review
- Competitive and market benchmark
- Prioritized list of quick wins and structural issues
Deep analysis of your digital channel, UX, conversion data and competitive positioning.
Strategy & Actionable Roadmap
- Direct channel strategic definition
- Tactical plan focused on measurable business goals
- Market and competitive analysis of the direct channel
- Roadmap with clear ownership and milestones
A prioritized roadmap with measurable goals, clear ownership, and concrete initiatives.
Solution Design
- Product and information architecture
- Key conversion flow design
- Functional and technical requirements
- UX validated against business objectives
Product architecture, user experience, key conversion flows and functional requirements.
Vendor & Technology Selection
- Independent evaluation of ecommerce platforms
- RFP design and vendor shortlisting
- No commissions, no vendor agreements
- Migration risk assessment
Objective evaluation of platforms and partners. No vendor agreements, no hidden agendas.
Prioritization & Execution
- Project scope and resource planning
- Cross-team coordination through delivery
- Internalizing ecommerce capabilities in your team
- Aligning Business, Marketing and IT
We stay through delivery, coordinating teams so execution reflects the strategy.
Deep expertise where it matters
Service industries share the same challenges: complex booking flows, intangible products, recurring revenue and demanding regulatory contexts. We bring vertical know-how from day one.
Airlines
Booking flows, ancillary revenue, loyalty programs, checkout optimization, direct channel growth.
Hospitality
Direct booking engines, upselling, digital experience strategy and distribution.
Financial Services
Digital onboarding, contracting flows, retention mechanics, regulatory UX.
Any B2C service business
If you sell a service directly to consumers and want to scale, we know your world.
How we work
Understand
Define the problem and business context.
Audit
Assess data sources, reliability, and current performance.
Research
Analyze market, competitors, and consumer behaviour.
Define
Set strategy and prioritize initiatives.
Validate
Test assumptions with industry network and stakeholders.
Build
Create milestones and execution plan.
Execute
Deliver alongside your team.
Measure
Track results and iterate.
Frequently asked questions
What does Consumer Services Hub do?
We are a strategic ecommerce consultancy for B2C service companies. We help scale the direct-to-consumer digital channel with less risk, higher conversion and better profitability, from diagnosis and roadmap to technology selection and delivery.
Which industries do you work with?
Airlines, hospitality, financial services and any service business selling directly to consumers: sectors with complex booking or application flows, intangible products and recurring revenue.
Are you an agency or a software vendor?
Neither. We are not an agency and not a software house: we sell no platforms and have no vendor agreements or commissions, so every recommendation answers only to your business.
How much does it cost to work with Consumer Services Hub?
We work in a modular way, with concrete deliverables, clear timelines and an investment defined upfront. Projects start from €20,000.
What is your methodology?
Eight phases: understand the problem, audit data and performance, research market and competitors, define the strategy, validate it with the industry, build the plan, execute alongside your team and measure results to iterate.
How do we get started?
Tell us where your direct channel stands. We review whether we can genuinely help and, if it makes sense, schedule an initial 30-minute conversation with no strings attached.
